Australian Consumer Rights: Refunds, Repairs and Warranties

Every Australian purchase comes with rights no shop can take away. A product must be of acceptable quality and match its description, and those rights often last well after the manufacturer’s warranty runs out. Yet businesses still say “no refunds”, “contact the manufacturer” or “you needed the extended warranty”, and most customers give up.

This playbook shows you what you are entitled to, when you can insist on a refund rather than a repair, and how to escalate a complaint step by step until someone says yes. It includes word-for-word replies, a letter you can adapt, and the free services that will take up your case.